03 9792 2486Not At Fault Repairs
Call Classic Panels for all not at fault repairs
If you’ve been in a car accident and are not at fault, Classic Panels will help you get back on the road sooner. At Classic Panels, we strive to deliver the best quality service on all our repairs. We use the latest industry tools and equipment to ensure your vehicle returns to the road in its pre-accident condition, or better.
Get the best service and repairs at your local dandenong smash repairs centre, Classic Panels. You can trust our specialists to deliver a quality repair finish you can be proud of.
Who is at fault?
Discovering who is at fault after an accident can be a difficult task without evidence. The more evidence you can provide to your insurer, the better your chances of being deemed not at fault. The types of evidence used to determine who is at fault are:
- Driver’s and eye-witness testimony
- Photographs of damage, skid marks, location & position of cars
- Dashcam footage
- Presentation of damaged car
- Police reports
Why Choose Our Not At Fault Smash Repairs?
We provide replacement vehicles
Our customers who aren’t at fault in an accident shouldn’t be put out. We understand how important your car is to your daily commute, which is why we have new new replacement vehicles for you to use until your car is back on the road.
Receive high quality service
At Classic Panels our team of experts have been delivering high quality accident repairs for more than 40 years. Our high attention to detail and unrivalled level of customer service will guarantee your car is in the best hands while getting repaired.
Towing service available
If your vehicle is undrivable after an accident, we provide our own towing service to get your car to us quickly for repair.Not-At-Fault Insurance Claims
It can be hard knowing how to claim from another driver’s insurance company. Car insurance can be quite complex, and a not-at-fault accident is not easy as you might think.
At Classic Panels, we will assist you in contacting your insurer, who will get in touch with the other driver’s insurance company.
If your insurance policy doesn’t include a hire car, we’ll be able to lend you one of our replacement vehicles while you’re without a vehicle.
If you are involved in a collision that wasn’t your fault, contact Classic Panels today and speak with one of our professional team members about your options, and to book an appointment. Alternatively check out our website for more information.
Being in a collision is a stressful time from the start and leaves you loaded with questions. Here are some of the most asked FAQ’s:
Do I need an appointment?
Booking an appointment either by phone or our online contact form ensures your car repairs begin as soon as possible.
How long can I use the replacement car?
You can have full use of a replacement car until your own car is fully repaired, or until an insurance settlement has been reached.
Do I need more than one estimate?
As we work directly with your insurer, there isn’t much point in getting multiple estimates. It will cost you more money and they’re likely to be very similar.
Do you deal with my insurance company?
We deal with all insurers to provide you with the best service and advice.
What happens if there is a dispute over who is at fault?
In case of a dispute over who is at fault, your insurance company will step in to resolve it on your behalf. Both your insurer and the other driver’s insurance agency will work together to establish responsibility.
What to do when you're in an accident?
If you’ve been involved in an accident there are a few steps to follow. Check yourself and the other vehicle occupants for injuries and apply any first aid required. Make sure you and the crash site are visible to oncoming cars to avoid further collisions. Call the relevant emergency services and support people. Contact your insurance agency and your chosen repairer.
How do I make a claim?
Regardless of who is at fault you still need to make a claim. Contact your insurance company and provide them with the relevant details including:
- Contact details and insurer of the other driver
- Evidence such as photographs of the damage and/or dashcam footage
- Provide the make, model and registration plate details for the vehicles involved
- Contact details of witnesses
- Police report
Am I entitled to a replacement vehicle?
If the accident you are involved in is not your fault, then you are entitled to the use of a replacement vehicle until yours is repaired. Classic Panels can get you back on the road in no time.
